User Tools


Measuring device issues

MeasureColor does not connect to Techkon Devices after installing on Windows 8 or 10

The Techkon software is build on the .NET framework 3.5 which is not installed by default on Windows 8 and 10

The Techkon service may have to be installed manually on those OS.

  • Navigate to “C:\Program Files (x86)\MeasureColor 4\Other\Drivers\Techkon” and double click on “TDService.exe”
  • A Windows dialog asks permission to enable .NET framework 3.5 which is required by the Techkon installer to run.
  • After your permission Windows will install the .NET 3.5 framework
  • Depending on your system a reboot might be needed.

After installing the service MC should connect to the devices.

USB error after waking up SpectroDens

MeasureColor attempts sending settings while the SpectroDens is busy measuring

MeasureColor resents all settings after reconnecting to the device. If you start measuring or accidentally press the measure button on the device before it is ready up to 5 messages appear.

  • If the USB errors appear simply press [OK] until the last one is gone.
  • After waking up the spectroDens let the device communicate with MeasureColor a few seconds before use